Refund policy

At Hiraeth Haven, each item is carefully selected, described, and photographed to ensure transparency and accuracy.

All Sales Are Final

Due to the nature of our products, all sales are final. We do not accept returns, exchanges, or offer refunds.

This policy applies to:

Change of mind
Incorrect sizing or fit
Buyer preference
Minor variations in color or texture due to lighting or screen differences

Please Review Listings Carefully

We encourage all customers to:

Read item descriptions thoroughly
Review all photos provided

Measurements, materials, and condition details are included in each listing to help you make an informed decision.

Damaged or Incorrect Items

In the rare event that:

Your item arrives damaged, or
You receive the incorrect item,

please contact us within 48 hours of delivery with clear photos of the issue. We will review the situation and work with you to resolve it appropriately.

Shipping Responsibility

Once an order has shipped, Hiraeth Haven is not responsible for delays, loss, or damage caused by the shipping carrier. We recommend selecting tracked and insured shipping options at checkout when available.